General terms and conditions RockDock BV, bike standard

Versie: 1.1
Datum: 1 januari 2026

Gerneral Terms and Conditions of RockDock BV

Parties
RockDock B.V., registered with the Dutch Chamber of Commerce under number 95896910, established in Rolde, the user of these general terms and conditions.
Further details of RockDock B.V.:
Website: https://www.rockdock.bike
Email address: support@rockdock.nl
VAT identification number: NL867379674B01
The Customer: the (potential) purchaser of goods offered by RockDock B.V.

1. Applicabillity

RockDock B.V. declares these general terms and conditions applicable to every offer made by RockDock B.V. and to any agreement concluded between the parties, whether or not arising therefrom. Unless their content has been modified, these general terms and conditions shall also apply to future contractual relationships between the parties.
Deviations from these terms shall only apply if expressly agreed upon in writing by the parties.
The Customer’s general (purchase) conditions are expressly rejected.
Third parties engaged by RockDock B.V. in the performance of the agreement may also invoke these general terms and conditions.
If one or more provisions (or parts thereof) of these general terms and conditions are void or annulled — for example, because they conflict with mandatory law — the remaining provisions, or the unaffected part of the relevant provision, shall remain in full force and effect. The parties shall then consult with each other to agree on new rules to replace the void or annulled provisions, in which the purpose and intent of the original provision shall be reflected as closely as possible.

2. Offer and Agreement

Every offer, whether presented on the website, in a quotation, or otherwise, is entirely unconditional, non-binding, and revocable, and remains valid for 14 days unless otherwise stated in writing by RockDock B.V.
Each offer is valid only while stocks last.
The prices stated in a written offer are, unless otherwise indicated, in euros and exclusive of 21% VAT, shipping costs, import duties, taxes, and/or administrative fees, and subject to levies, surcharges, and other factors.
All specifications provided by RockDock B.V. regarding quantities, dimensions, weights, and colors of goods in displayed or supplied designs, drawings, images, photographs, or models are merely indicative. Minor deviations in the delivered product do not constitute a breach of contract by RockDock B.V.
An offer does not automatically apply to repeat orders.
Obvious clerical or typographical errors in the offer are not binding on RockDock B.V.
The agreement is concluded as follows:
Order via webshop: at the moment the Customer has correctly completed the ordering procedure on the RockDock B.V. website and the confirmation email sent by RockDock B.V. has arrived in the inbox of the email address provided by the Customer.
Order other than via webshop: after both parties have signed a written offer, after RockDock B.V. has confirmed a written acceptance, or after RockDock B.V., or a third party on its behalf, has commenced execution.
The agreement is expressly concluded under the suspensive condition of sufficient availability of the ordered products.

3. Execution an Delivery

The Customer shall enable RockDock B.V. to carry out the agreement. The Customer undertakes to provide the necessary cooperation for RockDock B.V. to perform the agreement.
RockDock B.V. will make every effort to fulfil the agreement within the indicated or estimated time frame. This period is not a strict deadline, meaning the Customer must always first issue a notice of default to RockDock B.V., granting a reasonable period of at least 30 days before pursuing any remedy. The Customer cannot terminate the agreement or claim damages solely due to the lapse of this period. After expiration, the parties will strive to execute the agreement within a reasonable timeframe.
If RockDock B.V. is responsible for the delivery or shipment, the Customer must provide a delivery address where RockDock B.V. can (arrange to) deliver the goods on the specified date. If the Customer is not present at the specified date and time, the costs for re-delivery or a subsequent delivery attempt shall be borne by the Customer. The Customer will then receive a notice that the order can be collected at a location designated by RockDock B.V., after payment of any additional costs, including logistical (planning) costs incurred for unexpected storage.
If delivery takes place at RockDock B.V.’s business premises and the Customer is therefore collecting the goods, the Customer must adhere to the agreed delivery date and time slot. If the Customer fails to collect the goods on the agreed date or time, RockDock B.V. may charge the Customer reasonable storage costs.
RockDock B.V. is free to have the assignment or delivery carried out by third parties. Article 7:404 of the Dutch Civil Code is expressly excluded from the agreement.
Delivery of goods shall only take place after the agreement has been concluded. The risk of loss or depreciation of the goods passes to the Customer from the moment they are made available or should have been made available, regardless of whether ownership has already transferred.
RockDock B.V. is entitled to perform the agreement in different phases and to invoice each completed phase separately. If the agreement is executed in phases, RockDock B.V. may suspend execution of subsequent phases until the Customer has approved the results of the preceding phase in writing. Upon approval, RockDock B.V. can no longer be held liable for defects that could reasonably have been discovered at that time.
Without being in default, RockDock B.V. may refuse a request to amend the agreement if this could have qualitative and/or quantitative consequences for, for example, the goods to be delivered in that context.

4. Obligations of the Customer

The Customer shall enable RockDock B.V. to carry out the agreement and undertakes to provide the necessary cooperation for its performance. This includes, among other things:
a) Being present at the specified delivery address on the agreed delivery date;
b) Ensuring that RockDock B.V. can obtain in good time all necessary approvals (such as permissions, permits, etc.) and information required for the assignment;
c) Ensuring that any work and/or deliveries to be carried out by third parties that are not part of RockDock B.V.’s assignment are performed in such a timely and proper manner that they do not delay RockDock B.V.’s execution.
If the obligations under paragraph 1 are not (timely) fulfilled, the Customer must inform RockDock B.V. promptly. RockDock B.V. is entitled to charge the Customer for additional costs incurred as a result, such as storage, travel, or labor costs.
If the obligations in paragraph 1 are not (timely) fulfilled, RockDock B.V. shall not be liable for any damage resulting from delays in (delivery or) performance.
The Customer shall ensure that all data that RockDock B.V. indicates are necessary, or that the Customer should reasonably understand to be necessary for the execution of the agreement, are provided in a timely manner. The Customer bears the risk and responsibility for the accuracy and timely delivery of this information, regardless of the method of submission. If the required data are not provided in time, RockDock B.V. has the right to suspend execution of the agreement and/or charge the Customer for additional costs resulting from the delay at standard rates.
Prior to execution, the Customer must provide RockDock B.V. with the agreed and required details and information, such as address and contact data. RockDock B.V. will assess these to the best of its ability; however, RockDock B.V. is not liable for any damage resulting from work carried out on the basis of incorrect or incomplete information provided by the Customer.
The Customer expressly bears the risk of damage caused by:
a) Inaccuracies in the constructions or methods requested by the Customer;
b) Defects in or caused by the movable or immovable property on or in which the assignment is carried out;
c) Defects in materials or tools provided by the Customer.
The Customer guarantees that all digitally supplied material is safe and free from viruses or other harmful content that could in any way damage the computer systems or software of RockDock B.V. and/or third parties.

5. Retention of Title

Ownership of the delivered goods shall not pass to the Customer, despite the transfer of physical possession, until the Customer has paid RockDock B.V. in full all that is or will be owed under the agreement. This includes not only the purchase price but also any penalties, additional costs, or extrajudicial collection costs.
Pursuant to this retention of title, the Customer is therefore not entitled to sell, pledge, or otherwise encumber the goods.
In the interest of the effectiveness of the retention of title, the Customer undertakes to inform RockDock B.V. promptly and adequately in the event of a threatened bankruptcy, suspension of payment, debt restructuring, or when third parties threaten to seize any goods delivered under retention of title. The Customer is also obliged to adequately insure the goods delivered under retention of title against damage and theft.
If the Customer is in default of any obligation arising from the agreement, the Customer shall, at the request of RockDock B.V., provide all necessary cooperation so that RockDock B.V. can regain free possession of the delivered goods. This includes, among other things, the obligation to return the goods at the Customer’s own expense upon request from RockDock B.V.

6. Prices and Payment Terms

All prices stated by RockDock B.V. are expressed in Euros (EUR) and are exclusive of VAT, import duties, packaging, shipping, insurance, and other government levies, unless expressly stated otherwise in writing.
RockDock B.V. reserves the right to adjust prices at any time prior to the conclusion of the agreement. After the agreement has been concluded, RockDock B.V. may increase the agreed price only if such increase results from changes in cost-determining factors such as exchange rates, raw materials, wages, or government-imposed levies.
The Customer shall not be entitled to dissolve the agreement due to a price increase as referred to in paragraph 2, provided such increase does not exceed 10% of the originally agreed price.
Unless otherwise agreed in writing, payment must be made within 14 days from the invoice date, without any deduction, suspension, or set-off, by transferring the amount due to the bank account designated by RockDock B.V.
Payment terms are strict deadlines (“fatale termijnen”). If the Customer fails to make timely payment, the Customer shall be in default by operation of law without the need for further notice of default.
From the day the Customer is in default, statutory commercial interest as referred to in Article 6:119a of the Dutch Civil Code shall be due on the outstanding amount, plus all judicial and extrajudicial collection costs incurred by RockDock B.V.
The extrajudicial collection costs shall amount to at least 15% of the principal sum due, with a minimum of €250, without prejudice to RockDock B.V.’s right to recover the actual incurred costs if higher.
Payments made by the Customer shall first be applied to settle any outstanding interest and collection costs, and only thereafter to the principal sum, starting with the oldest outstanding invoice.
If RockDock B.V. has reasonable doubt regarding the Customer’s creditworthiness, it shall be entitled to demand full or partial advance payment or adequate security before proceeding with delivery.
In case of non-payment or late payment, RockDock B.V. may suspend its obligations or terminate the agreement with immediate effect, without prejudice to its right to claim damages.
Any complaints concerning invoices must be submitted to RockDock B.V. within 8 days after the invoice date. Filing a complaint does not suspend the Customer’s payment obligations.
The Customer shall never have the right to suspend or offset any obligation towards RockDock B.V. with a (counter)claim, regardless of its nature, unless RockDock B.V. has explicitly acknowledged such claim in writing.

7. Prices and Payment

The offer has been established in mutual consultation. By entering into the agreement, the parties consider the prices to be reasonable and fair.
Unless otherwise agreed, the Customer must pay the full amount due prior to delivery by RockDock B.V. Invoices must in any case be paid within 14 days of receipt by means of a bank transfer. RockDock B.V. is entitled to send the invoice immediately after the conclusion of the agreement.
If the agreed payment term is exceeded, RockDock B.V. is immediately entitled to charge the Customer a default interest of 1% of the principal sum per month, as well as an amount for extrajudicial collection costs. The latter costs amount to 15% of the principal sum owed, with a minimum of EUR 100, excluding VAT.
Without the express and written consent of RockDock B.V., the Customer is not permitted to apply set-off and/or suspension and/or withholding in respect of his payment obligations.

8. Termination of the Argreement

RockDock B.V. has the right to terminate the agreement with the Customer with immediate effect for the future by means of a written notice without (further) prior notice of default if:
a) The Customer ceases or otherwise liquidates his business operations, in whole or in part, and/or substantially changes or transfers his business activities to a third party without prior written consent from RockDock B.V.;
b) The Customer is granted (provisional) suspension of payment or is declared bankrupt, submits a request for debt rescheduling, or is placed under guardianship or administration;
c) A seizure is imposed on a right belonging to the Customer.
In the event of termination of the agreement, all payments owed by the Customer to RockDock B.V. become immediately and fully due. If the work has not been fully completed, the Customer owes a proportionate part of the total amount.
In the event of termination of the agreement, the Customer shall, at the request of RockDock B.V., provide all necessary cooperation to ensure that RockDock B.V. can again freely dispose of delivered goods.
The Customer has no right of withdrawal if the Customer has declared not to act as a consumer but in the exercise of a business or profession. If the Customer is nevertheless considered a consumer, they likewise have no right of withdrawal if the delivered products are custom-made.

9. Force Majeure

In addition to what is understood by law and case law, force majeure includes all external causes, foreseen or unforeseen, beyond the control of RockDock B.V. These include, among others, war, strikes, traffic disruptions, unforeseen delays, power supply failures, transport difficulties, fire, loss or damage during transport, import and/or export restrictions, failures of third parties on whom RockDock B.V. depends for the execution of the agreement, epidemics, pandemics, and government measures.
During a force majeure situation, RockDock B.V.’s obligations are suspended. If performance is impossible for more than one month due to force majeure, or if other circumstances arise that make it disproportionately burdensome for RockDock B.V. to fulfill its obligations, RockDock B.V. is entitled to terminate the agreement in whole or in part by notifying the Customer, without judicial intervention and without any obligation to pay damages.
If RockDock B.V. has already partially fulfilled its obligations at the onset of force majeure, it is entitled to invoice the part already delivered or performed separately, or to partially credit any prepayments.
In the event of (interim) termination of the agreement, all payments owed by the Customer to RockDock B.V. become immediately and fully due.

10. Intellectual Property Rights

RockDock B.V. reserves the rights and powers granted to it under the Copyright Act and other intellectual property laws and regulations.
The trademarks, images, logos, and photographs used and displayed on the website and products of RockDock B.V. are registered or unregistered trademarks of RockDock B.V. or third parties and may not be used commercially without the prior permission of the trademark holder.

11. Amendments to the General Terms and Conditions

Amendments to the General Terms and Conditions
RockDock B.V. reserves the right to amend or supplement these general terms and conditions. Amendments also apply to existing agreements, with due observance of a period of 30 days after the announcement of the change. Minor changes may be implemented at any time. If the Customer does not wish to accept an amendment, they must notify RockDock B.V. in writing before the date on which the new terms and conditions take effect.

12. risdiction, Choice of Law, and Transfer of Rights

RockDock B.V. is entitled to transfer its rights and obligations under this agreement to a third party. The Customer may only transfer their rights and obligations to a third party with the written consent of RockDock B.V.
This agreement – and any other agreements between the parties – shall be governed exclusively by Dutch law, with the explicit exclusion of the Vienna Sales Convention. If in the future an obligation arises between the parties other than from an agreement, Dutch law shall also apply to that obligation.
In the event that a dispute arises from the agreement between the parties, the exclusively competent court shall be the court in the district in which RockDock B.V. is established. In the event of disputes concerning non-contractual obligations, the same court shall likewise have exclusive jurisdiction.

13. Right of Withdrawal

This article applies only if the Customer is a natural person acting for purposes that are outside his or her trade, business, craft, or profession, and the agreement has been concluded remotely (for example, via the webshop) rather than in a physical store.
In principle, the Customer has the right to withdraw from the agreement within a period of 14 days without giving any reason. However, the Customer shall have no right of withdrawal in the case of goods made to the Customer’s specifications, which are not prefabricated and which are produced on the basis of an individual choice or decision of the Customer, or which are clearly intended for a specific person. The Customer shall likewise have no right of withdrawal if one of the mounting points A or B has been drilled through by the Customer or a third party. By drilling through either of these mounting points, the Customer irrevocably forfeits any right of withdrawal.
The withdrawal period shall expire 14 days after the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the goods, or, in the case of an agreement involving multiple goods ordered by the Customer in a single order and delivered separately, the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the last of the goods.
To exercise the right of withdrawal, the Customer must inform RockDock B.V. of his or her decision to withdraw from the agreement by means of an unequivocal statement (for example, in writing by post or by e-mail). The Customer may use the model withdrawal form available on the website https://www.rockdock.bike, but is not obliged to do so.
To comply with the withdrawal period, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If the Customer withdraws from the agreement, RockDock B.V. shall reimburse all payments received from the Customer up to that moment, excluding delivery costs and any additional charges, without undue delay and in any event not later than 14 days after RockDock B.V. has been informed of the Customer’s decision to withdraw from the agreement. RockDock B.V. shall make the reimbursement using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not incur any fees as a result of such reimbursement. RockDock B.V. shall be entitled to withhold reimbursement until it has received the goods back, or until the Customer has supplied evidence of having sent back the goods, whichever occurs first. The Customer shall return or hand over the goods to RockDock B.V. without undue delay and in any event not later than 14 days from the day on which the Customer communicated the decision to withdraw from the agreement to RockDock B.V. The Customer shall be deemed to have complied with the time limit if the goods are sent back before the period of 14 days has expired. The direct costs of returning the goods shall be borne by the Customer. The Customer shall only be liable for any diminution in the value of the goods resulting from handling them in a manner other than what is necessary to establish the nature, characteristics, and functioning of the goods.

14. Consistency & Expectation Management

The RockDock is manufactured from premium recycled plastic. Due to this sustainable and circular production process, the surface may exhibit slight visual variations. These are inherent to the material, purely cosmetic in nature, and have no impact on the quality, safety, functionality, or lifespan of the product. As a result, each RockDock is unique.

Important: These general terms and conditions form part of the RockDock Safety Information Sheet, Annex A Declaration of Product Safety and Liability Limitation, the privacy statement, the shipping and return policy, and the installation manual, all of which can be found on the website: https://www.rockdock.bike.
Please read these documents carefully before starting the installation of your RockDock.