At RockDock, we believe in innovation that lasts, both literally and figuratively. However, it can happen that a product does not meet your expectations. That's why we offer a 30-day satisfaction guarantee.
Not satisfied? No problem. You can return the product within 30 days of receipt and you will receive a full refund.
Conditions for Returns
To process a return:
- Include the withdrawal form, which can be downloaded at the bottom of this page.
- Include proof of purchase.
- The product must be in original condition, without signs of use.
- None of the eight mounting points may have been drilled through.
- The original packaging and included parts must be sent along.
Received a damaged product?
If you unexpectedly receive a product with a defect or damage? Please send clear photos or a video to support@rockdock.nl within 5 working days of receipt, stating your order number and name, and we will contact you as soon as possible. Our team will assess the situation and provide a quick, appropriate solution.
Depending on your delivery address, the processing time for an exchange may vary.
Non-Returnable Items
- Products with signs of use
- If one of the mounting points A or B has been drilled through
- Products that fall outside the 30-day return period
- Damaged products that have not been reported as damaged within 5 working days of receipt.
Processing Refunds
Once we have received and checked your complete return, you will receive a confirmation by e-mail.
After approval, the purchase amount will be automatically refunded within 10 working days via your original payment method.
Haven't received a refund yet?
- Check if the refund is not already visible in your account.
- Contact your credit card company or bank, processing can take several working days. If you still haven't received a refund after these steps? Please contact us. Please state your name, order number and payment details.
Discounted Items
Products purchased with a discount or during a promotion are not eligible for a refund.
Only products purchased at the regular selling price can be returned.
Sending a Return Address
Return your product to:
Groene Rijders
Leemansweg 22
6827 BX ARNHEM
Netherlands
The shipping costs for returns are for your own account and will not be reimbursed.
RockDock is not responsible for returns that do not reach us.